Policies

PLEASE NOTE UNTIL FURTHER NOTICE DUE TO COVID-19, THERE WILL BE NO EXCHANGES. WE'RE TAKING EVERY PRECAUTION TO KEEP YOU AND OUR STAFF  SAFE. ALL ONLINE ORDERS WILL BE FINAL SALE. THANK YOU SO MUCH FOR YOUR UNDERSTANDING. XOX

 

Refunds: No refunds on store purchases; please refer to Exchange policy

Exchanges: Exchange or Credit available only within 14 days of purchase. See conditions below:

  • Item must be unworn, unused and in the same condition you received/purchased it. 
  • Tags must be still attached; However, any purchase of clearance item will be Final Sale.
  • Once the item(s) is received and inspected, an email will be sent to notify you that we have received your item.  We will also notify you of the approval or rejection of your exchange/store credit.  If approved, then your exchange will be processed, and either a replacement item on exchange will be sent or store credit will be issued to your account.  Original shipping charges will not be credited.Please contact us via email: littlechicboutiq@gmail.com or phone: 905 512 3380 prior to sending your item(s) back to notify us of an exchange/store credit request.
  • Buyer is responsible for paying own shipping costs for returning your item.  Shipping costs are non-refundable.  If receiving an exchange, the cost of shipping will be deducted from your refund.
  • Depending on location, the time it may take for your exchanged product to reach you may vary.

    Gifts:  If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return.  Once item is received back in store, a gift certificate will be mailed to you.